Frequently asked questions
How do I access my training courses?
To access your training courses, log in to your account and navigate to the "My Courses" section from the main dashboard. There, you'll find a list of all the courses you've enrolled in. Click on the course title to start or continue your training. If you encounter any issues, please visit our Help Center or contact our support team for assistance.
What do I do if I forget my login credentials?
If you forget your login credentials, click on the "Forgot Password" link on the login page. Follow the instructions to reset your password. If you need further assistance, please contact our support team using training@qservegroup.com.
How long do I have access to a course after enrollment?
Once enrolled, you have lifetime access to the course materials. You can revisit and review the content at any time.
Can I download course materials for offline use?
Currently, training materials are only available online through the platform. However, you can print any supplementary documents provided within specific training courses.
Are there any prerequisites for the courses?
Each course is categorized by experience level—beginner, intermediate, or advanced. You can find this information on the specific training page for each course to ensure you select one that matches your current knowledge and experience.
What types of payment do you accept?
We accept various payment methods, including credit/debit cards and secure online payment options. Payment details can be managed through the checkout process.
How do I earn my certificate of completion?
You will earn a certificate of completion by successfully finishing all course modules and passing any required assessments. The certificate will be available for download from your account once you have completed the course.
Can I get a refund if I’m not satisfied with the course?
We offer a satisfaction guarantee within a specified period. If you're not satisfied with the course, please refer to our Refund Policy for details on how to request a refund.
How can I contact support if I need help?
You can contact our support team through the "Contact Us" form on the website, via email at training@qservegroup.com, or by calling our customer service number provided on the site.
Can companies arrange training for their employees, and how can we get a customized offer?
Yes, we offer tailored training solutions for companies looking to provide courses for their employees. Please contact us directly at
training@qservegroup.com to discuss your specific needs and receive a customized offer that suits your organization’s requirements.